Browsing All Posts filed under »crisis management«

No room for complacency in Bell Pottinger case

September 5, 2017


In the aftermath of the Bell Pottinger case all organisations should ask who else is on their PR agency's client roster, the transparency applied to public affairs lobbying should be rolled out to all public relations activity and there should be a deeper inquiry into the ethics of the industry.

Another threat to charities’ freedom of speech

January 11, 2015


Want to sneak out a threat to freedom of speech in the UK? Worried about the backlash from charities and campaigners? Not to fear, Friday December 19th (or “fall-over Friday”) was a perfect time to bury some bad news. Or at least, this is presumably what was being discussed at the Charity Commission when deciding how to deal with […]

The CBI’s epic fail on Scottish independence

April 26, 2014


The esteemed Confederation of British Industry has got itself all in a PR pickle over Scottish independence. And it is getting worse.

The attack of the auto-scheduled tweet

April 15, 2014


You’re a busy MP. You want to use Twitter to make your points on social media. The auto-scheduled tweet function is a best thing since the heavily subsidised Commons bar? Well, no. As many brands and politicians have found to their cost, you should only auto-schedule tweets with care. Take Esther McVey MP. She set […]

Olympic PR highs and lows

July 30, 2012


The London Olympics are less than a week old and there’s already been no-end of PR stunts, mishaps and misunderstandings. Here are the five most notable so far… Worst crisis comms excuse: Trying downplay the loss of keys was pretty cringeworthy crisis comms by the Met Police. But LOCOG blaming spectators using mobile phones for […]

Time to uncover the communications dinosaurs

January 25, 2012


Back in the day, my football team won, it always snowed at Christmas, the news was serious and PRs used fax machines to send out press releases. For some, even these new fangled fax machines were too much. So PRs employed teams of admins to do the work while they wined and dined clients. Of […]

#wheresthegovernment shows Twitter’s still got it

August 5, 2011


What started out as a partisan front page in the Mirror, asking why the government had all gone away at the same time, ended in a desperate attempt by the government to wrest control of a PR crisis. And it’s all thanks to Twitter. The morning paper reviews were done, paying little attention to the […]

Easyjet’s ‘Double Dip’ Crisis

November 25, 2009


Easyjet probably thought they’d won the crisis management battle to shut down the debate on the holocaust memorial photo spread. Online media coverage over the weekend showed them acting quickly, decisively and sympathetically by pulping 300,000 copies of their inflight magazine (although it took 3 weeks for the complaint to surface). But the issue has […]